Frequently Asked Questions
Everything you need to know before your adventure in Santiago.
General
We're a locally-owned tour operator in Santiago, Chile. We run small-group and private experiences led by real locals who love this city — the kind of day you'd have if a friend who lived here showed you around.All of our tours are offered in English, Spanish, and Portuguese.Our groups go from 1 to 10 pax maximum. We keep them intentionally small so you get a personal, high-quality experience rather than being lost in a crowd.Absolutely. All of our guides are Santiago-born or long-time residents with deep knowledge of the city, its culture, history, and best-kept secrets.Our listed tours are curated, premade experiences we've built to explore Santiago's neighborhoods on foot — we believe walking is the best way to really see a city. Our private tours are different: tell us what you want to do, and we'll combine your ideas with our local know-how to build an itinerary made just for your group. (You can also book a private version of any listed tour.)No — you're never expected or required to tip. That said, our guides always appreciate a tip for great service, as an extra thank-you on top of the tour price.Booking & Payment
Click the 'Book Now' button on any tour page. You'll be redirected to our secure booking platform where you can select your date, group size, and complete payment.We accept all major credit and debit cards, plus Google Pay, Apple Pay, and Pix, through our secure booking platform. You can pay in Chilean pesos (CLP), US dollars (USD), euros (EUR), or Brazilian reais (BRL), and every payment is processed securely online.Yes! Most tours offer free cancellation up to 24 hours before the start time. Check the specific cancellation policy on each tour's booking page.Yes — we offer group discounts for groups above 10 pax. Reach out through the contact form and we'll put together a custom proposal.Absolutely — and we love doing them. For Santiago, check out our dedicated Santiago Unplanned private tours page, or contact us through our Contact page and we'll put together a custom proposal for you.Tours & Logistics
Meeting points vary by tour and are listed on each tour page. Most tours meet at central, easy-to-find locations. We'll send detailed instructions after booking.Some tours include pickup — this is noted on the individual tour page. For tours without pickup, our meeting points are easily accessible by Uber, taxi, or Metro.Comfortable walking shoes are a must. Dress in layers as Santiago's weather can change throughout the day. Sunscreen, a water bottle, and your sense of adventure are always a good idea.Many of our tours are family-friendly. Contact us if you have specific needs and we'll advise.Santiago has over 300 sunny days a year, so rain is rare. We run tours in light rain, so bring an umbrella just in case. If the weather makes it unsafe, we'll reschedule or refund you.Most tours cover about 1-2 km (0.6-1.2 mi) at a comfortable pace. A few longer tours run 2-4 km (1-2 mi), still at a leisurely pace — check the specific tour page for details.Most of our tours include a stop for a refreshment along the way. It's always a good idea to bring some cash or a card for any personal extras you'd like to add.Our listed wine tours have a minimum age of 18. Traveling with kids and still want a vineyard day? Our private tours can be customized into a family-friendly winery visit — get in touch and we'll build it around your family.Getting to Santiago
Santiago is served by Arturo Merino Benítez International Airport (SCL), about 30 minutes from the city center by Uber, taxi, or the Centropuerto bus.Citizens of the US, EU, UK, Canada, Australia, and most of Latin America do not need a visa for tourist visits. Check your country's requirements before traveling.Yes — with the same common-sense precautions you'd take in any major city. Our guides are happy to give you safety tips.September to November and March to May are the sweet spot — sunny, fewer crowds. If you're chasing snow and cold-weather activities in the mountains, winter (roughly June to September) is your season instead.Santiago itself sits low, so altitude usually isn't an issue for city tours. If you're heading up to Cajón del Maipo or the ski areas near Valle Nevado, and you have any respiratory conditions, it's worth checking with your doctor beforehand.Most places in Santiago accept cards, but some small independent shops add an extra fee for card payments — so it's always good to carry some cash too. Tipping culture in general runs around 10%.